Frequently Asked Questions

Everything you need to know about your Gordon Smith shopping experience.

What is your standard shipping policy?

We offer free standard shipping on all orders over $150. For orders under this amount, a flat rate of $10 applies. Most orders are processed within 1-2 business days.

How do I return an item?

If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days of delivery. Please use our online portal to generate a return shipping label.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as Gordon Smith fits are designed for a relaxed, contemporary silhouette.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can cancel or change an order within 60 minutes of placement by contacting our customer service team.

Do you ship internationally?

Yes, Gordon Smith ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.